Return & Replace
Return & Replace Policy
Quality Promise - 100% Satisfaction
We want to give you confidence to purchase Mari’s Art or Products by offering you a 30-Day satisfaction guarantee.
30-DAY Satisfaction Guarantee:
If you are not satisfied that your print or product, you can return it to us within 30 days from the date the print or product was delivered. Once received we will give you a full refund in store credit for future orders or a reprint at our discretion. Please note Mari Mendoza Healing Arts Store does not reimburse the return shipping charges unless the return is due to a defect.
If you received a damaged product, please notify us immediately for assistance. Please send us an email with pictures to Mari@marimendoza.com so we can submit a claim to our shipping provider. PLEASE SAVE ALL YOUR ORIGINAL PACKAGING. We will need all original packaging so that our shipper can pick up. Once we receive the pictures we will immediately put your replacement order into production.
Mari Mendoza Healing Arts Store can only reprint the original image ordered.
Unless the print has a defect you will be responsible for the return costs to Mari Mendoza Healing Arts. If the print is defective other than the reasons listed below, we will send you a return label to send the print back to us.
Please understand that while we strive for perfection in all of our prints some prints will have slight imperfections that are out of our control. Our premium products have certain characteristics and challenges by nature.
Cancellation and Change Policy:
Once an order is placed you have 1/2 hour to cancel or make any changes to your order. If your print has not yet been printed or material has not been cut you can receive a full refund. Cancellation request on printed orders are eligible for store credit.